Frequently Asked Questions

What Shipping Methods Are Available?

We are working with the National Bulgarian Post and we send the Items with Air Priority shipping including Tracking Number and can be tracked all over the World. They are very reliable and good working. If the customer ask we can ship also via UPS, DHL, GLS.

Every Item is carefully packed and put in special box or special envelope for that use.

How Long Will it Take To Get My Package?

Europe : takes about 8 – 15 working days !

USA and other Countries : takes about 15 – 25 working days !

 

This depends if we are using Bulgarian Post or other companies.

How Do I Track My Order?

The order can be tracked on our Bulgarian Post website : https://www.bgpost.bg/en

How Do I Place an Order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

How Should I to Contact if I Have Any Queries?

If you want to cancel your order or contact us, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact kespanok@yahoo.com

Do I Need an Account to Place an Order?